Frequently Asked Questions

Please bring along any relevant scans, reports, and/or referral letters you may have. If you are attending the clinic under Medicare, Workcover, TAC or DVA please bring all relevant documents.

If you are coming to see us for a running related injury, please bring all running shoes and training program (if you have one).

If you are coming to see us for a lower limb injury, please bring any currently used footwear and orthotics (if you have any).

Wear clothing that you can easily maneuver or remove so the injured site is accessible to your physio i.e. loose fittings pants/shorts for knee and ankle injuries.

Also wearing comfortable attire that you can freely move around in will make assessing and exercise easier.

You do not need a referral from your General Practitioner, Surgeon and/or Specialist to visit our Physiotherapists or Exercise Physiologists.

We do accept referrals from General Practitioners, Surgeons and/or Specialists, and we work closely with your chosen provider, to ensure you receive the best care and achieve your goals moving forward.

We accept all private health insurances. Depending on your level of coverage, you would normally receive 30-50% back from your insurance provider. We accept all types of insurances and Government funded schemes.

All injuries, conditions and people are different, and it really depends on your overall goals that you work towards with your physio.

Our focus for the first 2-4 sessions is to settle any symptoms and provide you with the right tools to continue the process at home.

After these initial sessions, the next 3-8 weeks is focused on your specific goals and incorporates activation exercises, mobility exercises, and strengthening exercises to reduce the risk of this injury happening again. This is what everyone wants, right!

Accredited Exercise Physiologists are required to complete a minimum 4 years of university, comprising of both Bachelor and Masters degrees. Accredited Exercise Physiologists are possess the skill and knowledge of assessing, monitoring and prescribing exercise for special populations. These populations include cardiovascular, musculoskeletal, metabolic, oncological, neurological and mental health conditions.

In contrast, Personal Trainers are require a certificate level education in order to become qualified, including 50 hours of experience with healthy populations only.

Therefore, Personal Trainers have great ability in dealing with healthy and fit populations, whereas Accredited Exercise Physiologists is equipped to deal with both health and special populations.

Our Accredited Exercise Physiologists currently work with Personal Trainers where specific monitoring and exercise prescription is needed for their clients. We ensure a collaborative approach with all members of a client’s health team.

Yes you can. Physiotherapists are the only health professionals that can claim Clinical Physio (Clinical Pilates) under private health insurances. Exercise Physiology classes are also covered under private health insurances.

We accept all private health insurances. Depending on your level of coverage, you would normally receive 30-50% back from your insurance provider.